When Bad Things Happen to GOOD PEOPLE!

Daddy Bear has got something to say – So if this gets ranty be warned.

Let me preface this with a little introduction.

This is InsyX Piranha.  I have known Insy in SL for longer than I can remember.Image

InsyX is a DJ, a builder, club owner, mall owner, all around good guy. He is good at what he does and had a really bad thing happen recently.  That is being ignored by the powers that be at LL.

For those of you who don’t know InsyX owns/manages one of the longest running clubs in SL called the AquA Lounge.  The club has a very active mall area associated with it.

So here is what happened.  On Aug 31, 2012, Insy was contacted by an avatar called lili155, wanting to rent a store at his place.  Like any good landlord, he perved her profile as the conversation went on.  He sent me a copy profile.  He said that it appeared to be an Alt account.  He didnt’ think anything of it he said cause he has one for business purposes.

So back to the time line here.  He goes over to her cause she said she couldn’t work the rent box. InsyX uses one of the oldest and well known rental box systems in SL.  Instead of checking the existing box he rezzed a new one and started over.

This is where the story goes bad.  When he dropped the new box and started the config everything seemed fine. A drop down menu appeared asking him to link to his account.  But this crafty alt throw away account had rezzed an invisible prim scripted tool that was on top of his club, that somehow piggy backed off the rent box.  It looked exactly like the legit drop downs should look so he didn’t think anything of it. BUT

The rental box turned into her own personal ATM to the Bank of Insyx.

[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$5000 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$5000 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$5000 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$10000 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$10000 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$1000 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$1000 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$1000 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$1000 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$100 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$100 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$250 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$250 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$100 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$100 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$50 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$50 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$50 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$50 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$10 from you
[13:23]  hippoRENT Rental Box 4.5: [lili155 Resident] has taken L$10 from you

That right boys and girls in a matter of 1 minute she had lifted 40K from InsyX’s account.  As I write this that is approximately $162US.

He was advised to call/contact Linden Labs and report this.  He spoke with Amanda Linden.  Started telling her what had happened and shortly into the conversation after she had brought his account up on the screen, she said she would have to stop helping him cause he is basic account.  He would have to file an Abuse Report.  OK dont’ get me starting to rant on the overall effectiveness of the AR reporting system and the two tier society that the Lab continues to put forth.

InsyX, a SL resident since Oct 26, 2006 almost left that day. To quote InsyX “I felt low that this company had different ways of treating the different levels of users. I was not called a racial slur or someone bumping me on a sim. I was robbed all my lindens. In my thinking abuse reports never get looked at or settled. This was my money that was taken from me.”

He called back to try again – he told them he had the device and all the scripts. They could have any and all information they needed.  They still said he had to file a AR.  Which he reluctantly did.

On Oct 13, 2012 InsyX sent me a notecard in world outlining the events that transpired.  He said he has posted a second AR and nothing has happened yet.  So all the good that process does. He also pasted into the notecard the information from this person’s profile.  Playing it safe here – incase it was just stolen information.  But I searched it and found the exact information and it appears the person with the same information in HIS account sells stuff on marketplace and it doesn’t deliver.

I hope this has upset you all as much as it did me.

DAMMIT LL its time to end the 2 tier service when it comes to monetary issues like this. Personally it appears as you are aiding and abetting petty larceny by not taking action.

That is all.

4 thoughts on “When Bad Things Happen to GOOD PEOPLE!

  1. Larry

    Time to contact a lawyer. Take issues like this out of customer service and move them into legal.

    Linden Lab needs to start realizing that EVERY user contributes to LL’s coffers.

  2. LL response is kinda like if a German person came to the US on vacation and someone robbed them and the Police said … sorry we can’t help you … you don’t pay taxes in this country, but if you want to apply for citizen ship and pay taxes we might able to help you next time you get robbed. No one would stand for that, not the victim of the crime or the population as a whole. A thief in this world affects us all regardless of account status. LL get a clue. Oh, and by the way, I am a premium member, and I wish they would look into this.

    1. Likewise here. As a premium member, it pains me when I hear cases like this. What makes it more hard is that sim owners without premium are sometimes ranked the same way, and those people are paying a lot more than anything.
      It sucks, but this is why I have the premium ship: to avoid this bulls**t.

  3. Jay

    Pass this along to InsyX Piranha

    There are laws in the US that cover the consumer in these instances. It is covered under laws called Virtual Laws. Instead of me getting up on my soapbox as a Virtual Lawyer. Below is quite a bit of reading, but much worth it.
    He needs to Be Calm, Cool and Collective with this. Yes this could probably PO a Priest, but yelling and anger will get him nowhere in the court of law. And for your own protection; well at least your friend, Be Careful What You and He Posts online. If this does go to court, it can be used against him.

    There are Four possible ways around this.
    1. Be calm and work your way up the ladder when on the phone. Try to get to a supervisor forget the call takers. If you get nowhere, then their boss Etc. Etc… If you handle this calmly negotiate with them.
    2. Try to settle for pennies on the dollar. Say that there is 40k Linden involved, see if they will settle for 30K Linden.
    3. Contact: http://oag.ca.gov/ (Attorney General Kamala D. Harris)
    4. If all else fails… Read below. It is time to file a Lawsuit.

    Good Luck with this
    ~~~~~~~~~~~~~
    >>
    (PDF) http://www.kilpatricktownsend.com/~/media/Allen_Landslide_Nov2010.ashx
    ———————
    (PDF) http://www.3dinternetlaw.com/Trademark/Trademark/Eros_v_Linden_files/Eros%20v.%20Linden%20Complaint.pdf
    ———————
    (Worth reading)

    ———————
    (Worth reading but may be a bit outdated)
    http://www.amazon.com/gp/search?index=books&linkCode=qs&keywords=1907396012
    ———————
    (In General)
    http://www.amazon.com/The-Laws-of-Virtual-Worlds/lm/R173DSWPTQLZC6
    ———————
    (Worth reading from Canada)
    http://www.priv.gc.ca/information/pub/sl_080411_e.asp
    ———————
    (If still available, worth reading)
    http://io9.com/5683437/a-free-book-about-the-laws-governing-virtual-worlds
    ———————
    (Wiki Blurb)
    http://en.wikipedia.org/wiki/Linden_Lab
    ———————
    (Wiki Blurb)
    http://en.wikipedia.org/wiki/Criticism_of_Second_Life

    http://www.martindale.com/labor-employment-law/article_Epstein-Becker-Green-PC_851678.htm
    ———————
    http://www.vbic.umd.edu/howtofind-law.shtml
    ———————
    http://www.amazon.com/gp/search?index=books&linkCode=qs&keywords=1907396012
    ———————
    http://legal-aware.org/2011/04/second-life-the-results-of-the-bpp-legal-incite-survey-2011/
    ———————-
    http://www.virtualworldlaw.com/cgi-bin/mt-search.cgi?search=Linden+Labs&IncludeBlogs=2&limit=20&search=
    ———————-
    <<
    __________________Lawsuits_________________

    http://en.wikipedia.org/wiki/Bragg_v._Linden_Lab
    _____________

    http://dusanwriter.com/index.php/2009/09/16/between-a-rock-and-a-hard-place-stroker-v-linden-lab/
    _____________

    http://massively.joystiq.com/2010/04/21/evans-et-al-vs-linden-lab-the-new-lawsuit-on-the-block/
    +++++++++++++

    (Blog)
    http://cityofnidus.blogspot.com/2012/04/friends-with-premium-benefits.html
    +++++++++++++

    Premium member in Second Life – its worth it


    +++++++++++++

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